Our Reviews - July 2022

Patient Feedback - July 2022

"Appointment was on time no waiting, nurse very pleasant and professional, wouldn't change anything"

"Excellent service from the doctor, nurse and receptionist. "

"The doctor was extremely helpful. Very professional and thorough, he listened to my concerns
about my health problem and assured me he would do everything he could to help. "

"My  last few visits to the surgery from phoning, nurse appointments, face to face and phone appointments all faultless. Thank you"

Welcome to Heywood Health

*Please note, all calls are recorded for auditing purposes*

▸If you are calling to book an urgent appointment to be seen on the day, please ring at 8am.

▸If you are calling to book a routine appointment with a GP, an appointment with a nurse or any other general enquiries, please call after 11am.

▸Alternatively, you can try our new online service called PATCHS.

(Please note, no appointments can be made through PATCHS or via email.)

▸If you are wanting to request a Prescription, you can either post it through our letterbox or email your request to gmicb-hmr.heywoodhealth@nhs.net

 You can also request medication via your nominated pharmacy or through online services such as Patient Access or the NHS app.

PATCHS is an online consultation system that lets you contact a GP, and by answering 4 simple questions you can get help with health advice, fit notes, medications and more. Please click on the PATCHS logo above.

Patient PATCHS Feedback - July 2022

"Excellent easy way of contacting my GP"

"A fantastic service"

"I think this is a very effective way to enquire about any potential health issues without
taking the time off work or taking time away from Doctors when not necessary"

"Really like having the option of an online service"

Heywood Health Newsletter 

Issue 2 - July 2022

Appointment Booking

When you contact the surgery we are hoping to give you a choice of face to face or tele-phone appointments if capacity allows. Only when our appointments have been used for the day, we may refer you into our overspill clinic at the Phoenix Centre which is operated for our Heywood patients. Your consultation is shared with our GP’s who will arrange any follow ups if necessary. Funding has been secured till March 2023 for this service.

Staff Changes

In August we will have 2 new Registrars (trainee GP’s who are already qualified Drs) joining us to continue their training for the next 12 months

Support for Carers

The n|compass Hub provides a single point of access for all Carers including young and adult Carers and former Carers who live in the borough of Rochdale.
www.n-compass.org.uk/our-services/carers/rochdale-carers-hub 03450 138 208

Service Feedback

In order to get an understanding of our patient needs and difficulties we would really appreciate your feed back to allow us to identify areas of strengths and weaknesses for us to improve your experience.

Patients Not Attending Appointments

Since the last newsletter we have seen reducing numbers in wasted appointments, however almost 100 were wasted in June. Please get in touch if you are unable to attend an appointment.

Contacting The Surgery

We have received feedback that patients are struggling to get through to us via the phone first thing in the morning and we are currently looking at a new system. An increased number of on-line face to face appointments are now available through Patient Access and our PATCHES service is used with lots of positive comments. If you need to register please see our updated website but our admin team are happy to help.

Update On Extended Hours

From October 2022 our extended hours 7 day access will be run by Rochdale Health Alliance working with all 5 Heywood GP practices – hours will be confirmed please watch this space.

Keep Your Personal Details Up-To-Date

Please keep you address, phone number and email details up to date in case we need to get in touch. It also allows us to send appointment reminders

Useful Telephone Numbers

GP led out of hours number: 0161 7638292
Paediatric community nurses number for ages 0-19: 01706 676777

Do you want to be part of making Heywood Health better for all patients? Become a volunteer for the Patient Participation Group.
Please email gmicb-hmr.heywoodhealth@nhs.net to register interest.

https://www.patientaccess.com/

Additional GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

- Book or cancel appointments online

- Renew or order repeat prescriptions online

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up:

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.

The new NHS App is available

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

Use the NHS App to:

- Book and manage appointments at your GP surgery

- Order repeat prescriptions

- Check your symptoms

- Find out what to do when you need help urgently

- View your GP medical record securely

- Register to be an organ donor

- Choose how the NHS uses your data

For more information, please visit: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/