If you need a home visit, please contact the surgery as soon as possible after 8am and before 11am. This gives the GP time to decide how urgent your problem is.

A GP will only visit you at home if you are too unwell to travel to the surgery. Please make every effort to come to the surgery if you can.

The GP will decide if a home visit is needed.

If you request a home visit after 12pm, a GP may arrange for an out-of-hours doctor to visit you.

Prefer an appointment in the evening or at the weekend?

The Enhanced Access Service offers extra times to see a GP or nurse.

To book an appointment, please call the surgery.

With your consent, the GP or nurse can see your medical records.

When can I get an appointment?

• Monday to Friday – day and evening
• Saturday and Sunday – daytime
• Bank Holidays – daytime

What type of appointment can I have?

Face-to-face
You will see a GP or nurse in person. This is usually at the Phoenix Centre in Heywood.

Phone appointment
A GP or nurse will call you at your appointment time.

The call may come from a withheld number.

Contact NHS 111 or 999 in an emergency

We will send you a text to confirm your appointment.

We will also send you a reminder before your appointment.

If you cannot come to your appointment, you can cancel it by replying CANCEL.

Keep Your Details Up to Date

Please tell us if your contact details change.

You can update your details by:

• Calling the surgery

• Coming into the surgery

• Using the NHS App

Appointments are in high demand, please let us know as soon as possible if you need to cancel an appointment. 

You can:

• Respond to your appointment reminder text message with the word CANCEL.

• Call us or pop in

• Manage through the NHS App

Please tell us:

• If there’s a specific Doctor, nurse or other health professional you would prefer to respond. We will do our best to accommodate.
• If you would prefer to consult with the Doctor by phone, face-to-face, or by text or email. 
• If you need an interpreter
• If you have any other access or communication needs

Pharmacists can offer advice on medicines for minor illnesses. They can give some prescription-only medicines without seeing the GP.

The Pharmacy First Service covers the below illnesses. The surgery can refer you to the pharmacy or you contact the pharmacy directly to get an appointment. 

• Sinusitis (12 years and over)

• Sore throat (5 years and over)

• Acute otitis media (1 to 17 years)

• Infected insect bite (1 year and over)

• Impetigo (1 year and over)

• Shingles (18 years and over)

• Uncomplicated UTI (Women 16 to 64 years)

>Pharmacy First Service

> Find a Pharmacy

Many pharmacies are open until late and at weekends.