If you need a home visit, please contact the surgery as soon as possible after 8am and before 11am. This will allow the Doctors to assess the urgency of the problem.

The Doctors will only visit you at home if your condition makes you unfit to travel to the surgery. Please make every effort to attend. It is the Doctor’s decision whether a home visit is necessary.

For any requests after 12pm a GP may send for an out-of-hours Doctor to come and see you.

Would you like an appointment in the evening or at the weekend when we are closed?

The Enhanced Access Service is an extension of our usual service. You can make an appointment by contacting us. It helps those who struggle to get to the GP Surgery during the week due to work commitments, for instance.

Please note the GP/ Nurse you see will have access to your medical records, subject to your consent.

 APPOINTMENTS ARE AVAILABLE:

Monday to Friday - Daytime, Evenings, Weekends daytime, Bank Holidays daytime

APPOINTMENT TYPES:

Face to Face. You will see a GP/ Nurse in person at the service location - usually at the Phoenix Centre, Heywood.

Telephone Consultation.  You will be phoned by one of the GPs/ Nurses during your appointment time. Please note, this may be from a withheld number.

Contact NHS 111 or 999 in an emergency

We will text you confirmation and reminders about your upcoming appointments.

This also allows you to cancel your appointment if you can't make it, by replying 'CANCEL'.

Update Your Contact Information

Please keep us updated of any changes with your contact details.

You can do this by emailing us, contacting the Surgery, or using the NHS App.

Appointments are in high demand, please let us know as soon as possible if you need to cancel an appointment. 

Or, you can respond to your appointment reminder text message with the word CANCEL.

Please tell us:

• If there’s a specific Doctor, nurse or other health professional you would prefer to respond. We will do our best to accommodate.
• If you would prefer to consult with the Doctor by phone, face-to-face, or by text or email. 
• If you need an interpreter
• If you have any other access or communication needs